A 99.9% Server Uptime
The benefit of setting up your own web hosting platform is that you do not need to be worried about compatibility – you set up a special set of software apps in such a manner so as to be compatible with a defined set of hardware elements. The final outcome is something considerably more stable and reliable, because there are less possible chances of failure. We’ve set up our cloud hosting platform atop tried and trusted hardware parts together with a strongly tweaked version of SELinux in order to create a very secure and safe home for your personal websites.
That’s the reason why, with each of our web hosting packages we offer you a 99.9% server uptime guarantee. This guarantee is valid for all our datacenters.
A 99.9% Network Uptime
When you develop your very own cloud hosting system, it’s vital to also set up your own network infrastructure. Because of this, we built a custom–configured internal network in each one of our datacenter facilities. Based on high–end Juniper routers and switches, our internal network allows for astonishingly fast data transmission rates and is also fully redundant.
As a result, you will take advantage of a 99.9% network uptime in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, no matter which hosting offer you’ve chosen.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re not delighted by our web hosting services, or if you find them insufficient, or if you decide that you require a VPS servers instead of a cloud hosting account – you will get a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you will retain full control over your domains even if you cancel your hosting account with us.
24/7 Technical Support
If you happen to operate a hosting firm, your tech support engineers are of prime importance. For this reason, we’ve attentively gathered a highly skillful team of customer service technicians, each with lots of years of experience behind his back. Thanks to them, our company offers 24x7 support with each of our hosting plans.
And not just that, we offer a 1–hour response time guarantee. All help requests are responded to in under 60 minutes and our average ticket response time is less than 20 minutes!