Customer Support Channels
A 60–Minute Response Guarantee
We provide a one–hour response guarantee for each ticket or e–mail that you submit to the support staff. We’ll speedily reply to all general enquiries and forward the matter to our administrators in case additional assistance is required. If you take advantage of the Managed Services package, we’ll perform any of the included tasks at a time that has been agreed upon in advance.
An Excellent Help Desk Service
Our tech support team will be at your disposal 24–7–365 should you need assistance while working with our Hosting Control Panel or with any of the applications that we install for your convenience on the dedicated hosting server. Furthermore if you require assistance with the standard admin tasks on your dedicated web hosting server, you can have a glimpse at the Managed Services package, that includes backup space, Operating System updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and restarting procedures, etcetera.
A User–Friendly Help Area
Each dedicated server includes our free Hosting Control Panel, which boasts an elaborate knowledge base plus a collection of how–to video tutorials. Whenever you require assistance while working with the Hosting Control Panel, just hit the Videos or Help buttons located in the top right corner.