Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • The Help Center section built into Cowboy Web Hosting’s Hosting Control Panel features a selection of help articles and commonly asked questions. Aimed towards fixing any common problem that you may possibly chance upon, they are written by our support team of competent technicians.

  • Top quality support service
  • Video Tutorials

  • For users who would rather find out how to address a regularly experienced issue by watching a training video, we’ve added a selection of video tutorials to our Hosting Control Panel. All the videos are concise and easy to comprehend. They offer visual demonstrations of various website management operations.

  • Intuitive help center
  • A 1–Hour Response Guarantee

  • We back up our semi–dedicated servers with a 24/7/365 customer care service and a one–hour ticket response guarantee. Our qualified customer service technicians will be available to you 24–7 to attend to your enquiries and to fix any problem that you may possibly run into. Just send a helpdesk ticket from the Help Center and we will reply in a jiffy.