Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Answer Warranty

  • Each ticket you submit to our technical help and support Dept will be attended to within up to 60 minutes. The standard problems are going to be replied to as quickly as possible. Nonetheless, if the assistance request you have submitted needs some help from an experienced technician, we will forward the ticket to him and will notify you about the delay.

  • Top quality support service
  • Expert Client Assist Service

  • We provide you with 24x7x365 tech support via a super–fast ticket platform built into your Control Panel. You may email us all the time about any of the programs that come pre–installed on your virtual server, such as the desired Linux distribution, the server management panel and our custom made Hosting Control Panel.

  • Intuitive help center
  • An Informative Help Section

  • A detailed and constantly updated article base is incorporated into our custom–built Hosting Control Panel. It gives you quick tips about how to perform all the fundamental website managing tasks. The Help section provides thorough how–to article tutorials and step by step video guides. You can gain access to the Help section by pressing the Help or Video buttons in the right side of each Control Panel section.