24/7 Customer Support in Web Hosting
We acknowledge the importance of receiving assistance right away, so our web hosting services come with 24/7 technical support as well as several ways of communication. In case you do not have an account yet, you can easily give us a call or take advantage of our live chat and speak with a live agent, to inquire about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up ordering a service that you can't use effectively. In case you already have your website hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it requires more investigation. Unlike the majority of providers out there today, we answer to all tickets within 1 hour, so you won't have to wait for an entire day. Our support services can be used twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We're aware how important it is to receive quick support, in particular when your website is not functioning effectively for some reason. Our semi-dedicated servers come with 24/7 customer and tech support, consequently if something comes up, you'll be able to use a number of ways to contact us - phone line with a few local numbers around the globe, live chat, e-mail messages and tickets. The first two methods are for billing, pre-sales and common matters, which means that if you do not have an account yet, for instance, you will be able to receive more details about our solutions, or we can help you with simpler technical problems. The next two options are for strictly tech matters or anything which is more time-consuming since it's easier to follow the correspondence between you and our tech support crew. The warranted maximum answer time for them is just an hour, the typical one - 15-20 minutes, so you won't have to wait for an entire day to receive support as you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Servers
In case you get a VPS server from us, you will be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we have a couple of local phone numbers in the United States of America, the United Kingdom and Australia plus a live chat service. If you are a current customer and you want help with some technical issue which requires longer time to analyze or resolve, you're able to open a support ticket from your billing account or you will be able to send an e-mail message and we will handle the trouble and send you a response within the hour. The response time is warranted 24/7, which includes holidays and weekends, still for most issues it takes a maximum of 30 minutes to receive assistance. The support service covers the VPS as well as all the pre-installed software it includes, so in case you need help with third-party applications, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
If you purchase a dedicated server through us, you will be able to get in touch with us at any time using a number of channels and the max time that you will need to wait for a response is approximately 1 hour, which means that you can forget about waiting a whole day. Our customer and tech support service is online 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything relevant to the apps which are pre-installed on the server. To contact us about a tech matter, you will be able to open a support ticket from the Help section of your billing Control Panel or you could send us an email. In case you have any common questions or you would like to learn more about our website hosting solutions before you order, you can employ our live chat or you can call one of the local numbers that we have in various countries worldwide. In the event that you're looking for support for third-party software that you can't deploy or operate effectively, you will be able to add the Managed Services upgrade to your plan and our system administrators will assist you.