Integrated Ticketing System in Web Hosting
With a web hosting from us, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst you’re browsing your website files or customizing different account settings. The ticketing system is being strictly monitored 24x7 by our tech support staff members and the response time is maximum sixty minutes, but it seldom takes more than 20 minutes to receive help. In contrast to certain web hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you like and ask for information with regards to any billing or technical problem. In addition, you can see a variety of educative articles, which will help you resolve the most commonly encountered obstacles on your own.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is more convenient to manage everything in one place, so we have incorporated a ticketing system into the custom-created Hepsia hosting Control Panel, which comes with each semi-dedicated server account. This will enable you to handle the correspondence with our client service team along with your semi-dedicated server account, which means that you will not need to remember one more sign-in name for a separate interface. You will be able to open a new ticket or to check the status of an old one with no more than a few clicks while you are browsing the content hosted in your account. Besides, you can look through older tickets using a smart search function or take a look at relevant knowledgebase articles with solutions to commonly faced challenges. The built-in ticketing system is closely monitored 24x7 with the maximum ticket response time being only 1 hour, so there will always be somebody to help you out.