There are a handful of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you choose is a support ticket system. It’s the least complicated communication method for a variety of reasons. If no client support staff member is free at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will always hit home. In addition, you can copy/paste extensive pieces of information without worrying about printing mistakes, and in case a specific issue needs more time to be resolved or a number of replies must be exchanged, all the information will be in the very same place, so each party can always see the comments supplied by the other one. The downside of using tickets to contact your web hosting company is that they are usually separate from the web hosting platform, so if you have to supply info or to adhere to guidelines, you will have to use no less than 2 separate admin consoles and this number may rise in case you wish to manage multiple domains. Furthermore, a lot of hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while awaiting a reply.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst you’re browsing your website files or customizing different account settings. The ticketing system is being strictly monitored 24x7 by our tech support staff members and the response time is maximum sixty minutes, but it seldom takes more than 20 minutes to receive help. In contrast to certain web hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you like and ask for information with regards to any billing or technical problem. In addition, you can see a variety of educative articles, which will help you resolve the most commonly encountered obstacles on your own.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more convenient to manage everything in one place, so we have incorporated a ticketing system into the custom-created Hepsia hosting Control Panel, which comes with each semi-dedicated server account. This will enable you to handle the correspondence with our client service team along with your semi-dedicated server account, which means that you will not need to remember one more sign-in name for a separate interface. You will be able to open a new ticket or to check the status of an old one with no more than a few clicks while you are browsing the content hosted in your account. Besides, you can look through older tickets using a smart search function or take a look at relevant knowledgebase articles with solutions to commonly faced challenges. The built-in ticketing system is closely monitored 24x7 with the maximum ticket response time being only 1 hour, so there will always be somebody to help you out.