A live chat is among the ways of communication offered by some hosting suppliers as part of their support services. Depending on the service provider, the chat is used for billing, pre-sales and/or tech assistance. This way of communication is quicker than a support ticket and it will make it much more unlikely to misunderstand or misspell anything compared to a telephone call with an agent. In addition, if the issue that you experience requires some time to be reviewed and resolved, you're able to do something different meanwhile instead of just waiting, like you'd have to do if you call. Also, you can take advantage of a live chat support service without spending a dime as long as you have world wide web accessibility even if your website hosting supplier is located in another country and they do not have a local telephone number you can call.

Live Chat Support in Web Hosting

As we consider the fact that a great number of problems can be resolved if you speak with a live person, we provide a live chat service for all our prospective and existing customers. The chat is available every single day and our support agents can assist you with a variety of questions and situations. In case you are not our client yet, you can learn more about our web hosting packages and the website hosting platform in general to be certain that your sites will run effectively on our servers. In case you already have an account and you have some questions or you have any kind of issues with some of our services, you can join us on our live chat and we can provide the required info or assist you to troubleshoot the issue. You'll need to open a support ticket for specific troubles which need more time or the assistance of a sysadmin, still for a number of standard troubles you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is accessible every day, even on holidays and weekends. It is one of the best ways to find out more information about our semi-dedicated servers in case you do not have an account yet or to get an issue resolved in case you are a customer and our customer support representatives will assist you promptly regardless of the time of the day you join the chat. If you're hestitating which plan is better for your sites, in case you need advice whether you need a certain upgrade and how to order it or in case you experience problems installing an email account on your PC, you can get in touch with us and we will provide you with the needed info promptly. The live chat is online even after our telephone lines are off for the day, therefore when you have an account with us, you can be certain that you'll always get prompt assistance with any question or trouble that comes up.