Should you ever face a problem with your site and be unable to resolve it on your own, ask the web hosting company’s client service staff to help you get the site back online. A swift solution would be the most optimal scenario, but a lot of hosting companies answer within twenty four hours and even more, especially if you’re dealing with a hosting reseller. Even if the problem can be sorted out without much effort, your website may not work properly or it may not be available at all for a prolonged time interval, so you may lose prospective customers since it is highly unlikely that anybody would be enthusiastic to revisit a website that’s broken. Having said that, you ought to make certain not only that you can reach your hosting provider, but also that they can respond and help you in a timely fashion. If a software application update does not proceed smoothly or if you delete something incidentally, for example, the website should be restored speedily in order to avoid lengthened downtime.

One-Hour Response Guarantee in Web Hosting

In case you are using any of our web hosting and you’ve got a question or come across a certain challenge, you can contact us 24-7-365 by submitting a helpdesk ticket or by writing an email and we guarantee that you’ll obtain an answer in no more than sixty minutes. If the issue can be sorted out, we’ll do it before we reply to you, whilst in case there is something that you need to do on your end, we will give you all the necessary information – what settings to check, what workable solutions to try, and so on. Usually, you’ll receive an answer within less than thirty minutes, which means that waiting for hours on end or even for more than one day to obtain assistance is something unthinkable. Our one-hour reply guarantee applies to any enquiry that you might have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take advantage of our mega-fast support service. You’ll get a reply to any support ticket posted from the hosting Control Panel or e-mail sent to our technical and customer support staff in no more than one hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. Often, it takes far less time to explore and solve a problem. We’ll supply you with more info in case the solution entails something that should be done on your end. In case you contact us during holidays or weekends, the response time will be absolutely the same and due to the fact that our support team will be at your disposal 24 hours a day, 7 days a week, 365 days a year, you will obtain timely assistance for virtually any general, billing or technical issue regardless of the hour.