One-Hour Response Guarantee in Web Hosting
In case you are using any of our web hosting and you’ve got a question or come across a certain challenge, you can contact us 24-7-365 by submitting a helpdesk ticket or by writing an email and we guarantee that you’ll obtain an answer in no more than sixty minutes. If the issue can be sorted out, we’ll do it before we reply to you, whilst in case there is something that you need to do on your end, we will give you all the necessary information – what settings to check, what workable solutions to try, and so on. Usually, you’ll receive an answer within less than thirty minutes, which means that waiting for hours on end or even for more than one day to obtain assistance is something unthinkable. Our one-hour reply guarantee applies to any enquiry that you might have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take advantage of our mega-fast support service. You’ll get a reply to any support ticket posted from the hosting Control Panel or e-mail sent to our technical and customer support staff in no more than one hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. Often, it takes far less time to explore and solve a problem. We’ll supply you with more info in case the solution entails something that should be done on your end. In case you contact us during holidays or weekends, the response time will be absolutely the same and due to the fact that our support team will be at your disposal 24 hours a day, 7 days a week, 365 days a year, you will obtain timely assistance for virtually any general, billing or technical issue regardless of the hour.