Phone Support in Web Hosting
If you choose to obtain one of our web hosting, you will be able to speak with our customer support team over the phone for 14 hours a day. We will help you select the proper plan for your websites since we are aware that it's better to discuss such matters with a live person. In case you already have an account, we will assist you with all sales/billing questions and / or general issues, even with some tech troubles which don't require a long time or escalation to a system administrator because it will be more convenient to open a ticket for time-consuming issues in order to have the entire correspondence in a single place. We have phone numbers in the US, the United Kingdom and Australia, so you will be able to call the one you prefer and talk to our agents.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server packages that we offer feature real-time phone support for fourteen hours daily. If you wonder which package will be appropriate for your sites, you want to learn more about a plan's specs or you're looking for any other type of info about our solutions, you're able to call any of the local telephone numbers that we have in the United States, the UK and Australia and our support representatives will help you. In case you already have an account, you are able to contact us about general and sales issues, although we're often able to help with a multitude of tech issues as well. For entirely technical issues you'll have to take advantage of our integrated ticketing system where the correspondence between you and our technical support team will be in one place, which is the best option in case your issue requires longer time to be dealt with or it has to be escalated to our system administrators.